Let me remind you that the starting point for Development automation market has become the first exhibition of "Enterprise Management", held in November 1998. With this event, the press began to regularly publish articles about the automation systems for managing now (and not just about information technology in the form of "glands"). In this regard, the Russian market was slightly more "advanced" in terms of the number of submitted systems (including the "Western"), but the quality particularly differences were not observed (this can say with complete certainty, since 1996, I constantly watched and followed the development of Russian market). The main characteristic of the Ukrainian market then was that there is a suggestion some products for automation, but buyers are not particularly in a hurry with the acquisition of any system – it was very much a new direction and a very strange and costly In regard to CRM-systems, it was much easier – if This concept was generally unknown to the market. Accordingly, the customers for the product "was not observed on the horizon." And it was quite understandable, especially given the "transcendental" value of these products (as well as other 'Western' systems). Minimum "reasonable" project on such a system would cost the company at least $ 100,000! But as time went on – our partners in Moscow introduced the CRM-system Clientele at home, and we made a similar attempt in 1999 to try new technology "in itself" (good dealer agreement gave us the opportunity to exploit the basic configuration for free).